
If you’re playing a poker game and you look around the table and can’t tell who the sucker is, it’s you.
—Paul Newman
I just completed a little game of Poker with my local broadband Internet monopoly (who shall remain nameless). It all started when I had to cancel one of my credit cards due to some fraudulent charges I discovered (Hooray for Mint.com!). I had a number of auto-bill arrangements set up on the card with various companies, and updated my info with most of them, but, regrettably, I forgot about the cable company. When monthly bill time rolled around and their automatic charge failed, they were kind enough to inform me of the oversight, but not before slapping me with a $50 “returned payment” charge.
Why would they do such a thing to a loyal customer of several years, who had always payed his bills on time? The simple answer: because they can. They’re a monopoly, after all. If I want cable Internet service, I’ve got a Hobson’s Choice. (Sadly, FiOS is not available in my neighborhood.) So, I might as well just suck it up and pay up, right? After all, they hold all the cards.
Or do they? [Click to continue...]





